Shipping & Returns
Shipping
Free shipping on US orders over $75. Standard shipping (3-7 business days) on everything else. We ship Monday through Friday from Las Vegas.
| Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $5.23 | 5-8 business days |
| Free Standard Shipping | Free on orders $75+ | 5-8 business days |
International Shipping
We ship to select international destinations via USPS and FedEx. Rates are calculated at checkout. Customs duties and taxes are the responsibility of the recipient.
Returns
30 days from delivery — full refund to your original payment method. Items must be unused and in original condition.
31–60 days from delivery — store credit only.
After 60 days, we are unable to accept returns.
Customers are responsible for return shipping costs. To start a return, email hello@getjaxy.com with your order number.
Exchanges
Want a different style? Return your pair and place a new order. That's the fastest way to get your new frames.
Damaged Items
Received something damaged? Email hello@getjaxy.com with a photo and your order number. We'll make it right.